Multi-number inbox
Every conversation from every number in one list. Filter by channel, mark resolved, assign to an agent, and see who is handling what.
Official WhatsApp Cloud API & WhatsApp Web — in one app
Every customer chat in a single inbox. No more passing the phone around.
iConnect brings your WhatsApp numbers, template broadcasts, an AI support bot, and customer data together in one place — with a REST API so your own systems can plug straight in.
- 1 inbox
- for every number & the whole team
- 2 routes
- official Cloud API & WhatsApp Web
- Rp 0
- to reply inside the 24-hour window
Inbox — 3 active numbers
B
2
S
R
Hi, has my order been shipped yet?
It has 🙌 We handed it to the courier this morning, arriving in 2–4 days. AI bot · answered in 3s
Could I get the tracking number?
Handed to an agent — supervisor notified
Illustration of the iConnect Inbox.
Why this matters
A pile of unread chats is not an admin problem. It is lost revenue.
Answered after the buyer walked away
Messages land on one phone held by one person. On a busy day, “is this still in stock?” gets read tomorrow — and the buyer has already bought elsewhere.
Customer history leaves with your staff
Every conversation sits on a personal phone. When someone resigns, the history goes with them — and customers have to explain themselves all over again.
No numbers to act on
How many chats came in today? How many failed to send? Which question comes up most? Without data, every decision is a hunch.
Features
What you get on day one
Not a roadmap. Everything below already runs in the product.
Broadcasts that do not get blocked
Reach many contacts through official Meta templates, with a 5-step wizard, preview, and scheduling. Variables are filled per recipient automatically.
AI customer service bot
Answers around the clock using your persona and your business facts. Choose OpenAI, Anthropic, or OpenRouter — with your own API key.
Contact CRM + custom fields
Customer data belongs to the company, not to a staff phone. Add your own fields — birthday, due date, policy number — without waiting on a developer.
REST API & webhooks
Send messages from your own system through the per-channel API v1, and receive inbound messages at your endpoint. API keys, docs, and a Postman collection included.
Dashboard & logs
Inbound and outbound messages, broadcast results, the most-asked questions, and every API call — all recorded and exportable to CSV.
Roles & per-page permissions
Owner, admin, supervisor, and agent. Agents only need the Inbox; credentials, rates, and data structure stay with the managers.
Escalation to a supervisor
When a customer asks for a human, the bot gets stuck, or the topic is sensitive such as a complaint — the person in charge gets a WhatsApp notification.
24-hour window guard
Free-form messages may only go to contacts who replied within 24 hours. iConnect filters the rest out and tells you who was skipped — no surprise failures.
How it works
Three steps, not a three-month project
-
1
Connect a number
Already on WhatsApp Cloud API? Enter your credentials. Not yet? Pick WhatsApp Web and scan a QR code — you keep the number you already use.
-
2
Add answers & invite the team
Write down the questions you get most and their answers, or load ready-made examples. Invite your team by email and set their roles.
-
3
Serve & measure
The bot handles the routine, agents take over what needs a human, and the Dashboard shows what actually happens each day.
Pick your route
Official WhatsApp API or WhatsApp Web? You do not have to choose one.
Most providers support only one of the two. iConnect runs both side by side — and is upfront about the strengths and the limits, so nothing surprises you later.
| Aspect | WhatsApp Cloud API Official Meta | WhatsApp Web Unofficial |
|---|---|---|
| Cost per message | Yes, by category (see rates below) | None |
| Messaging a new contact (outside 24 hours) | Yes, must use a Meta-approved template | Yes, no template needed |
| Risk of the number being blocked | Low — it is the official route | Real. Avoid bulk sending & unusual patterns |
| Green tick / verified name | Can be requested from Meta | Not available |
| Change profile name & photo from the app | Photo yes; name via WhatsApp Manager (Meta reviews it) | Both, straight away |
| Setup | Needs a Meta Business account & verification | Scan a QR code, done |
| Best suited for | Transaction notifications, OTP, large-scale promos | Small businesses that want to start today with their existing number |
Straight talk: the WhatsApp Web route is not officially sanctioned by Meta. iConnect offers it because many businesses need to start today — not because it carries no risk. For bulk sending, use the official route.
Customer Service AI
A bot that answers from your facts — not from imagination
List your issue categories with their official answers. Matching questions are answered instantly at no AI cost. Anything not covered goes to the AI with all your official answers as the reference.
-
It mirrors how the customer talks
Turn on “AI rewrites in tone” and the official answer is restated to match the conversation — casual or formal — while numbers, hours, prices, and links are copied exactly.
-
It knows when to stop
The moment a customer asks for an “agent” or a “human”, the bot steps back and hands the conversation to your team instead of guessing.
-
You control the AI bill
Use your own OpenAI, Anthropic, or OpenRouter API key. No markup from us, and every call is recorded in the Logs.
Example knowledge-base entry
Issue category
jam_operasional
How customers ask it
opening hours
what time do you open
are you still open
Official answer
We are open Monday–Friday 08.00–17.00 and Saturday 09.00–14.00.
A customer writes “hey are you still open?” → the reply is “We are! We are open until 17.00 today.”
Pricing
Start small. Move up when you actually need to.
A monthly platform fee, no setup cost. WhatsApp API message fees are billed separately by usage — so you never pay for a quota you did not use.
Starter
For trying it out without any fuss.
Rp 50.000 /month
Rp 600.000
Rp 500.000
/year
Save 2 months
Price excludes VAT.
Get started- ✓ 1 WhatsApp Web channels (unofficial)
- ✓ 1 users
- ✓ 10.000 messages/month
Most popular
Business
For support teams starting to feel the load.
Rp 300.000 /month
Rp 3.600.000
Rp 3.000.000
/year
Save 2 months
Price excludes VAT.
Choose Business- ✓ 1 WhatsApp API channels (official)
- ✓ 1 WhatsApp Web channels (unofficial)
- ✓ 4 users (at most 1 user per role)
- ✓ Unlimited messages
- ✓ WhatsApp API message cost per the price list — top-up credit
Enterprise
For many numbers across many teams.
Rp 1.000.000 /month
Rp 12.000.000
Rp 10.000.000
/year
Save 2 months
Price excludes VAT.
Talk to us- ✓ Unlimited WhatsApp API channels (official)
- ✓ Unlimited WhatsApp Web channels (unofficial)
- ✓ Unlimited users
- ✓ Unlimited messages
- ✓ Dedicated account manager
- ✓ WhatsApp API message cost per the price list — invoicing
WhatsApp API message rates
Applies to official channels only. Service markup and VAT already included.
Based on the Meta rate card · may change when Meta changes it
Authentication
Rp 440
per delivered message
OTP & login verification.
Utility
Rp 440
per delivered message
Order updates, invoices, reminders.
Marketing
Rp 730
per delivered message
Promos & offers; requires opt-in.
Service
Free
inside the 24-hour window
Replies to customers who just messaged you.
In practice: serving customers who message you first costs virtually nothing. You pay when you start the conversation.
FAQ
What people ask before signing up
What is the “24-hour service window”?
A Meta rule: once a customer messages you, you have 24 hours to reply freely — no template and no message fee. After that, messages must use an approved template. iConnect automatically filters out recipients who fall outside the window and tells you, so broadcasts never fail silently.
I do not have the WhatsApp Business API yet. Can I still use this?
Yes. Pick a WhatsApp Web channel, scan the QR with the number you already use, and the Inbox works immediately. Whenever you are ready for the official route, add a Cloud API channel without losing any existing data.
How long does Meta take to approve a broadcast template?
Approval is Meta’s call, not ours — usually minutes to a few hours. iConnect validates Meta’s rules before submitting (no variable at the start or end, sample values required, button limits) so your template is not rejected over technicalities.
Can I change the WhatsApp profile name and photo from iConnect?
For WhatsApp Web channels: both, right from the Integration page. For official Cloud API channels: the photo yes, but the display name cannot be changed through the API — Meta requires a request from WhatsApp Manager and reviews it for verified businesses.
Where is our customer data stored?
In the iConnect database, separated per company — one account can never see another’s data. Every conversation, contact, and API call is recorded and can be exported to CSV whenever you want.
What does the AI cost?
You use your own AI provider key (OpenAI, Anthropic, or OpenRouter), so that cost goes straight to them with no markup from us. Questions that match your knowledge base are answered without calling the AI at all — those are free.
Try it with one number. Today.
Sign up, connect a number, and see the difference once every chat lands in one place. The Starter plan is Rp 50,000/month — no setup fee.